Shipping & Delivery Info

Shipping & Delivery

We fulfill orders daily from our warhorse; but please allow up to 5 business days from the date the order was placed to be shipped, in case an order has a product that needs to be printed on demand.  Please allow extra time during the winter holidays. Once your order ships via the method of shipping you pay for at the time of placing your order, please allow for that delivery time.  If your order will take longer to process and fulfill, please contact us via e-mail with your order #.  We do not ship on weekends or holidays, and those days do not count against the 5 business day time frame. If your billing and shipping address do not match, your order may be declined. Please include in the comments area a detailed reason as to why your billing and shipping addresses do not match, and we may then process your order if the explanation is reasonable. We base our shipping charges on the weight of your order. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once. If we need to send you more than one shipment, we'll only charge you once for the charges that apply to the total value of your order. For all methods of delivery, we recommend that someone be available to accept the package.  We apologize if your order takes longer than expected.

Orders placed after 10:00 a.m. EST (Monday-Friday, excluding federal holidays and holidays within the United States) will not be processed until the following business day. 

Deliveries to PO boxes will be shipped via US Postal Service, regardless of the metod you pay for.

US Territories-Most items may be shipped to American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marianna Islands, Palau, Puerto Rico and the Virgin Islands via USPS Priority Mail.

International-Other than the U.S. Territories, we do ship to select  countries outside the U.S. at an additional cost. These additional shipping costs, will be charged to directly to you.

How long will it take to process my order?

The standard time is 5 business, however we do try to send your order as soon as possible. We apologize if your order takes longer than expected; especially during the winter Holidays. In addition, for any all over print / premium items please allow up to 2 weeks for delivery; as these are made cut and sew on demand; during the month of December these orders can take up to weeks to be delivered; please plan accordingly. 

Viewing Pending Orders

If you would like to review or change something about the order you placed before it enters the shipping process, click the My Account link in the top right corner of most pages on our site. Here you will be able to change the particulars of your order without having to contact us as well as update your account information.

Adding Items to Your Shopping Cart

If you want to order an item, click the "Add to Cart" button on the item's product below the product description. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access your shopping cart by clicking on "My Cart."

Proceed to Checkout

Take a moment to review all of the items you've placed in My Cart. If you decide that you don't want to purchase a particular item right away, click the "delete" button to remove an item. When you're ready to place an order for everything in "My Cart Items" click the "Proceed to checkout" button. You will be taken to the first page of the order form. The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact customer service at info@controlindustry.com.

Enter a Shipping Address

Tell us where you would like to ship your order. It is recommended that the billing and shipping address match.  If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

Choose a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. Please note that it's not possible to request a specific carrier. The shipping charge for your order will be displayed on the order summary page just before you submit your order.

Provide Payment Information and a Password

Next, let us know how you would like to pay for your order. We accept American Express, MasterCard, Visa or payment through PayPal. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button only once to submit your order. Once you place your order, we will send you a confirmation e-mail message (check your spam).

Check Your Order Status

We automatically send you a confirmation and email and tracking email; if you do not see these emails please check your spam folder for emails from info@controlindustry.com. If you would like to review or change something about the order you placed before it enters the shipping process please call us at 310-436-1333 or email info@ontrolindustry.com with your ORDER NUMBER.